Patient Services

Womencare Inc. • Charleston, WV

11d • Onsite

About The Position

FamilyCare Health Centers is seeking a Patient Services Associate for their Children's Medicine Center location in Charleston, WV. FamilyCare is a nationally recognized FQHC with over 22 locations across four counties, committed to providing comprehensive care for healthy communities. This role is part of the front office team and involves various front office duties, including patient registration, appointment scheduling, and record processing.

Requirements

• High school graduate or equivalent.
• Excellent verbal and written communication skills.
• Ability to operate computer systems.
• Must be friendly and personable.

Responsibilities

• Provides great Customer Service by welcoming patients and maintaining a positive atmosphere in waiting room.
• Check-in patients - Identify visit type, update computer with patient demographics, secure copies of insurance card and inputs insurance information, collects co-pay, obtain required forms for visit type and provider and creates visit in EHR.
• Check-out patients - addresses any additional balance or bad debt balance with patient and try to collect or make a pay agreement. Schedule patient for a return appointment.
• Shares the responsibility of keeping work area, waiting room and patient restroom tidy.
• Processes release of records appropriately.
• Tracks no-shows in the electronic record, along with mailing no-show cards.
• Reports daily numbers and performs daily close.
• Answers incoming calls and routes appropriately.
• Schedules appointments. This includes entering and updating patient data in the computer system and informing patients of any preparation needed for the visit.
• Performs additional tasks, as assigned.

Benefits

• Medical, dental, and vision coverage
• 401(K)
• Paid time off
• Short Term Disability and Life Insurance
• Discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED