Patient Services Associate Float - New Jersey (Full-time)
About The Position
The Patient Services Associate (PSA) I is responsible for enhancing the patient/customer experience by courteously and professionally processing arrival and departure activities for visits to the practice/department. This role primarily involves working at the front desk of an outpatient practice, verifying insurance, referrals, and patient demographic information. The PSA I supports the delivery of the Jefferson Experience by ensuring prompt and courteous treatment of all patients and visitors, maintaining an efficient flow of patients to examination rooms. Key duties include processing check-in and/or check-out, handling point-of-service activities, and scheduling patient appointments using EPIC. The associate will greet and interact with patients and visitors professionally, both on the phone and in person, maintain efficient practice flow, and escalate patient and/or provider concerns as appropriate. Adherence to HIPAA privacy and security requirements and compliance with all applicable federal, state, and local regulatory standards are essential. Other duties may be requested or assigned.
Requirements
- HS Diploma or equivalent.
- Reliable transportation is required, as team members travel to several ambulatory practice locations across Camden, Gloucester, and Burlington Counties in South Jersey.
- Open availability (for full-time roles).
Nice To Haves
- Customer service and/or patient facing healthcare experience.
Responsibilities
- Process arrival and departure activities associated with visits to the practice/department.
- Verify insurance, referrals and patient demographic information.
- Support delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors.
- Maintain an efficient flow of patients to examination rooms.
- Process check in and/or check out activities.
- Process point of service activities.
- Schedule patient appointments via EPIC.
- Greet and interact with patients/visitors in a professional manner, on phone or in person.
- Maintain efficient flow of practice.
- Escalate patient and/or provider concerns as appropriate.
- Adhere to HIPAA privacy and security requirements.
- Ensure compliance with all applicable federal, state, and local regulatory standards.
- Perform other duties as requested or assigned.
Benefits
- Medical insurance (including prescription)
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short-term disability
- Long-term disability
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits (access to group rates on insurance and discounts)
- Tuition discounts at Thomas Jefferson University (after one year of full time service or two years of part time service)
- Growth opportunities and continuing education
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
