Patient Services Assistant

Virginia Tech•Blacksburg, VA

10d•Onsite

About The Position

This role serves as the initial point of contact for clients and referring veterinarians, facilitating appointment scheduling and acting as a liaison between clients, referring veterinarians, and Veterinary Teaching Hospital (VTH) personnel. The assistant will support all support staff in daily client interactions, act as a contact for emergencies and facility issues, and interact with Virginia Tech Police and other outside agencies. The position supports the Large and Small Animal Patient Receiving and Medical Records departments in registration and medical record processing. The individual must be able to calmly and quickly handle various emergencies and contact the proper personnel for assistance. General office duties include filing, faxing, copying, scanning, and uploading forms. Occasional after-hours telephone support is also required. Strong communication skills are essential for interacting with referring veterinarians, clients, faculty, staff, and students. The role requires maintaining a calm and pleasant demeanor, and the ability to multitask effectively. This position serves many areas with the goal of ensuring optimum care and attention for the patient, client, and referring veterinarian. This position is considered essential personnel and employees are expected to report to work if the University is closed due to inclement weather.

Requirements

Previous experience working with medical records.
Knowledge of medical records principles and practices.
Previous experience performing diagnostic and procedure coding.
Excellent computer skills, including experience in word processing, database entry, and other computer information systems.
Excellent communication skills.
Knowledge of medical terminology.
Excellent problem-solving skills with the ability to troubleshoot difficult issues in medical records management.

Nice To Haves

Courses in Medical Record Management, Medical Administration, Medical terminology, diagnostic coding or equivalent training.

Responsibilities

Serve as initial contact for clients and referring veterinarians.
Facilitate proper scheduling of appointments.
Act as a liaison between client, referring veterinarian, and VTH personnel.
Assist support staff in daily client interactions.
Serve as a contact for emergencies and facility issues, interacting with Virginia Tech Police and other outside agencies.
Support Large and Small Animal Patient Receiving and Medical Records in registration and medical record processing.
Calmly and quickly handle various emergencies, contacting the proper personnel for assistance.
Perform general office duties including filing, faxing, copying, scanning, and uploading forms.
Provide general, infrequent after-hours support via telephone.
Maintain a calm and pleasant demeanor at all times.
Be adept at multitasking.
Ensure patient, client, and referring veterinarian receive optimum care and attention.
Report to work if the University is closed due to inclement weather as essential personnel.