Patient Services Assistant - Alpena

MyMichigan Health•Alpena, MI

5d•Onsite

About The Position

This position acts as the front-line person and provides clerical, secretarial and receptionist support for the practice. Coordinates the patient flow process within the practice by answering the phone, scheduling appointments, registering patients, verifying insurance information, confirming patient demographic information, collecting payments and may be required to schedule tests and/or procedures and process referrals. Coordinates activity between front office, clinical staff, patients and providers. As the initial contact person for the practice, demonstrates respect, kindness, compassion, courteousness and professionalism to patients, families and visitors. This position will demonstrate excellent customer service to a diverse patient population. MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Requirements

Knowledge of reading, writing, mathematical and computer skills.
Keyboarding skills needed to register patients and other office tasks.
Knowledge of medical terminology, medical office policies, practices and procedures as normally acquired through two (2) years working in a medical office or similar setting
Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.
Fingerprinting

Nice To Haves

Competency in Microsoft® Windows.

Responsibilities

Acknowledge and welcome all patients, families and visitors to the practice. Greet customers and answers incoming telephone calls in a timely manner. This person must quickly identify and understand the customer needs, concerns and/or complaints and take required action.
Verify and update patient information; accesses various websites to verify insurance coverage and confirm provider is assigned correctly. Completes and updates all forms including but not limited to patient demographic, Health Insurance Portability Accountability Agreement (HIPAA), Patient Provider Agreement (PPA), Medicare Secondary Payer (MSP), and consent to treatment.
Accurately schedule patient appointments for all providers in the practice. Utilize several computer systems including but not limited to practice management, Electronic Medical Record (EMR), insurance verification, Medifax, population health registry, and Iterminal.
Register new patients and explain practice policies and procedures, including no show, financial and collection policies. For patient satisfaction survey purposes and portal registration, obtain email address if available from patients.
Schedule future appointments, necessary tests and procedures, collect applicable copayments, process referrals, check out patients, obtain prior authorizations as needed.
Understands HIPAA privacy regulations and applies the regulations to daily incoming and outgoing verbal and written materials and often handles sensitive personal protected health information.
Provides education to patients on Televox, if applicable, the financial policy, protected Health Information (HIPAA), Patient Center Medical Home (PCMH), PRC Customer Satisfaction survey and the Patient Portal.
Extensively coordinate primary care and specialty provider referrals within MyMichigan Health and within other health systems. Schedule appointments and testing as required as well as obtain insurance authorizations if required.
Maintain cash drawer according to organization protocols and balancing procedures at the end of the day. Post payments to patient accounts.
Process all incoming communications. Accurately fax, file and scan documents. Accurately maintain documents in the patient medical record.
Perform office opening and closing procedures. May cover in one practice or be able to provide support in multiple practices. Possess knowledge of and accurately perform the medication and prescription release process.
Demonstrate ability and willingness to work as a team member. Communicate in a clear, concise and professional manner.
Train and orient new employees on the Patient Service Assistant position.
Demonstrate a commitment to the customer's (internal and external) needs consistent with MyMichigan Health’s overall mission, policies and procedures.
Perform other duties as assigned.