Patient Services Assistant

Banner Health•Phoenix, AZ

2d•Onsite

About The Position

Banner University Medical Center is seeking a Patient Services Assistant to join our Med Surg Oncology Unit. As a Patient Services Assistant you will be responsible for a variety of administrative support functions and provides an exceptional customer service experience in patient care areas in order to promote an organized, efficient delivery of care and service to patients, family members, visitors, and staff. You'll facilitate communication between members of the care delivery teams, act as a liaison with internal and external contacts, and ensures appropriate communication tools are updated and provided to the patient. This position is responsible for a variety of administrative support functions and provides an exceptional customer service experience in patient care areas in order to promote an organized, efficient delivery of care and service to patients, family members, visitors, and staff. The position facilitates communication between members of the care delivery teams, acts as a liaison with internal and external contacts, and ensures appropriate communication tools are updated and provided to the patient. Incumbents work in a fast-paced, sometimes stressful environment with a strong focus on customer service. Interacts with other Service Coordinators and other staff at all levels throughout the facility. Customers are patients, families, physicians, unit staff, case managers, caregivers, and medical records staff. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

Requirements

High school diploma/GED or equivalent working knowledge.
Certification for BLS is required within 60 days of hire.
Requires skills and abilities typically attained with one year of customer service experience; preferably in a hospital or physician office setting.
Must possess excellent organizational skills, as well as effective human relations and communication skills.
Demonstrate responsiveness, anticipate needs, taking initiative, good follow through and follow up, ability to multi-task.
Must demonstrate compassion, caring, and ability to establish trust.
Computer literacy is required

Nice To Haves

Working knowledge of medical terminology
Additional related education and/or experience preferred.

Responsibilities

Performs receptionist/clerical duties to welcome visitors and patients.
Participates in the resolution of customer issues and concerns, assists in managing patient belongings, supports family and visitors in the waiting room and collects necessary data and follows through the appropriate person for problem resolution.
Supports overall operating efficiency and effective flow of communication and information throughout the department.
Maintains a current and appropriate awareness of patient admissions and discharges to support a smooth transition.
Performs complete environmental checks through the day, provides room orientation, removes clutter, ensures equipment and supplies are stocked, clean, and ready for use.
Reports and tracks all equipment, reports repairs, and ensures replacement equipment is available.
Tracks and trends issues and reports areas of concern.
Ensures an appropriate inventory of patient education materials are on hand.
Follows up on patient and family inquiries regarding scheduled tests, discharge, following up with the appropriate discipline/department to obtain updates.
Partners with appropriate caregiver/department and communicates with patient as appropriate.
Maintains adequate levels of office, dietary, and medical supplies and completes requisition forms when supplies need to be ordered.
Reconciles supply order upon delivery.
Observes and enforces Quiet Time on the unit.
Assists department with quality and safety projects.