Patient Services Assistant - Joppa Road - Full-Time

GBMC HealthCare

7d • Onsite

About The Position

Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections. The role involves receiving and screening visitors and telephone calls, responding to general inquiries, providing customer service to patients, scheduling appointments, performing data entry of patient demographic and insurance information, verifying insurance, requesting referrals, assisting patients with MyChart registration, managing high volumes of telephone calls, generating telephone encounters, addressing telephone messages, performing pre-registration and confirmation of appointments, checking in patients, verifying insurance, collecting and scanning identification and insurance cards, managing referral work queues, scheduling appointments from referrals, managing incoming faxes, routing results and correspondence, scanning medical records, responding to in-basket messages, closing out in-basket messages daily, responding to EPIC Secure chats, collecting patient co-payments, form fees, and outstanding balances, performing arithmetic calculations, reconciling monies collected, making deposits, assisting with scheduling diagnostic tests and therapeutic procedures, obtaining referrals and pre-authorization for procedures, and performing other duties as assigned. All roles must demonstrate GBMC Values: Respect, Excellence, Accountability, Teamwork, Ethical Behavior, and Results.

Requirements

• High School or GED equivalency
• 6 months of related experience
• Customer service skills
• Knowledge of medical terminology, preferred
• Skill in written and oral communication
• Ability to perform non-complex arithmetic calculations
• Ability to organize and prioritize tasks
• Ability to manage multiple tasks and phone volume simultaneously
• Ability to sit, stand, walk and pay close attention to detail
• Ability to work in various practices, as needed.
• Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.
• Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.

Nice To Haves

• Knowledge of medical terminology

Responsibilities

• Receives and screens visitors and telephone calls.
• Responds to general inquiries by relating or referring to established policies and procedures.
• Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
• Schedule patient appointments, performs data entry of patient demographic information and insurance.
• Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient’s visit.
• Assist patient with registering for MyChart
• Responsible for managing high volume of telephone calls
• Generates telephone encounters from patient calls and routes to providers for review and follow up
• Responsible for addressing all telephone messages by end of day
• Performs (pre) registration and confirmation of patient appointments prior to date of service.
• Check in patient, verify insurance, collect and scan identification and insurance cards.
• Responsible for managing referral work queues.
• Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled
• Responsible for managing incoming faxes, routing results and correspondence to appropriate provider and or staff.
• Scan incoming medical records to patient’s MRN.
• Responsible for addressing and responding to In basket messages from patients and providers.
• Responsible for closing out In Basket messages daily.
• Responds to EPIC Secure chats as appropriate
• Collect patient co-payments, form fees and outstanding balances.
• Performs simple arithmetic calculations, reconciles all monies collected and makes deposits
• Assist with scheduling diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, and MCO’s.
• Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures.
• Obtains referrals and Preauthorization for procedures by calling insurance companies or generating electronic requests.
• Other duties as assigned.

Benefits

• Competitive salary and generous paid time off
• Free parking
• Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable"
• Company subsidized onsite fitness and wellness center "if applicable"
• Pre-paid tuition to pursue professional development, additional certifications, and degree programs
• Comprehensive health, dental, and vision coverage
• 401 (a) and 403 (b) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED