Call Center Patient Services Assistant - Full-Time

GBMC HealthCare • US MD Remote, MD

11d • $17 - $25 • Hybrid

About The Position

Under limited supervision, answers, and screens high volume calls. Patient appointments, register patient’s demographics, telephone, and medication encounters. Once training is complete and an understanding of the job duties has been established, with management approval the position will become remote, with the understanding the remote status can change at anytime with two-week notice. All roles must demonstrate GBMC Values Respect, Excellence, Accountability, Teamwork, Ethical Behavior, and Results.

Requirements

• High School or GED equivalency.
• 6 months of related experience
• Knowledge of medical terminology, CPT and ICD9 codes
• Strong skills in written communication
• Strong work ethic
• Excellent Customer Service and oral communication
• Ability to perform non-complex arithmetic calculations
• Ability to organize and maintain files and records.
• Ability to manage multiple tasks and deadlines
• Basic computer skills
• Ability to sit, stand, walk and pay close attention to detail
• Must have excellent internet and cell connection
• Must have a HIPAA complaint remote workspace
• Ability to work in varies offices for training
• Ability to work on campus for training
• Ability to work on location within an hour when internet service, Citrix, is down.
• Ability to work on location within an hour when equipment is not functioning.
• Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.
• Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.

Nice To Haves

• Bi-lingual in Spanish or Russian preferred

Responsibilities

• Receives and screens visitors and telephone calls.
• Responds to general inquiries by relating or referring to established policies and procedures.
• Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
• Schedules patient appointments, using a computerized medical system or handwritten schedule.
• Performs (pre) registration duties by obtaining pertinent patient information, maintaining and updating patient charts.
• Codes lab requisitions with necessary patient data for proper processing and charging of lab work.
• Schedules diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, etc.
• Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures, if applicable.
• Performs related duties and faxing patient progress notes to referring physicians.

Benefits

• Competitive salary and generous paid time off
• Free parking
• Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable"
• Company subsidized onsite fitness and wellness center "if applicable"
• Pre-paid tuition to pursue professional development, additional certifications, and degree programs
• Comprehensive health, dental, and vision coverage
• 401 (a) and 403 (b) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED