Patient Services Agent

Community Medical Group•Corporate, Miami, FL, US, FL

3d•$18 - $18•Hybrid

About The Position

Community Medical Group is seeking a friendly, dependable, and service-driven Patient Services Agent to join our Contact Center team. In this role, you will be one of the first points of contact for our patients. You will answer incoming calls, schedule appointments, assist with referrals and transportation requests, and help connect patients with the appropriate members of their care team. This is an excellent opportunity for someone who enjoys helping others, communicating with patients, and working in a fast-paced team environment.

Requirements

Fully bilingual in English and Spanish
Customer service experience
Strong communication and listening skills
Comfortable using computers and learning new systems
Ability to manage multiple tasks in a fast-paced environment
Dependable, patient-focused, and committed to providing excellent service

Nice To Haves

One year or more of call center experience
Experience working in a medical setting, such as a clinic, hospital, or dental office

Responsibilities

Answer incoming patient calls in a friendly, professional, and timely manner
Schedule, reschedule, and cancel patient appointments
Help patients connect with their physicians, medical assistants, and other members of the care team
Send completed referrals to patients and provide basic referral status updates
Assist Medicare patients with transportation requests when needed
Transfer calls to the appropriate clinic, department, or team member
Document patient interactions accurately in the appropriate systems
Help resolve patient questions while providing an excellent customer service experience
Protect patient confidentiality and follow all HIPAA requirements
Work collaboratively with clinic teams to support patient needs