Patient Services Agent

Community Medical Group•Corporate, Miami, FL, US, FL

1d•$18 - $18•Hybrid

About The Position

Community Medical Group is seeking a friendly, dependable, and service-driven Patient Services Agent to join our Contact Center team. As a Patient Services Agent, you will serve as one of the first points of contact for our patients. You will answer incoming calls, assist with appointments and patient requests, and help connect patients with the appropriate healthcare resources. This is an excellent opportunity for someone who enjoys helping others, delivering excellent customer service, and working in a fast-paced, team-oriented environment.

Requirements

Fully bilingual in English and Spanish
Previous customer service experience
Strong verbal communication and active-listening skills
Comfortable using computers and learning multiple software systems
Ability to multitask and remain organized in a fast-paced environment
Dependable, professional, and committed to providing excellent service
High school diploma or equivalent required

Nice To Haves

At least one year of call center experience, experience working in a medical setting, or experience in a hospitality-related role is preferred

Responsibilities

Answer incoming patient calls in a professional, friendly, and timely manner
Schedule, reschedule, and cancel patient appointments
Assist patients who are requesting completed referrals
Help coordinate transportation requests for Medicare patients
Transfer calls to physicians, medical assistants, clinics, and other departments when appropriate
Provide patients with accurate information and help resolve questions or concerns
Document patient interactions and requests accurately in the appropriate systems
Protect patient privacy and follow all HIPAA requirements
Deliver compassionate and patient-centered service during every interaction
Collaborate with clinic teams and other departments to support patient needs