Patient Services Advocate
About The Position
Are you looking to join a mission-driven, values-oriented healthcare organization that is setting a new standard for patient centricity in the Urgent Care space? Then come join us at FastMed. For the past 20 years FastMed has served as the front door of healthcare for our communities while continuing to expand our national footprint. Our mission is to provide patients with the best end-to-end healthcare experience in terms of quality, accessibility, affordability, and compassion. What sets us apart is our Compassionate Hospitality philosophy, which blends the compassion of healthcare with the best-in-class standards of hospitality.
Requirements
- A high school diploma or equivalent
- Excellent organizational & interpersonal communication skills
- The ability to remain calm and supportive towards our patients in busy or stressful situations
Nice To Haves
- Preferably two years’ experience in a medical front office or customer service setting
- Medical/insurance billing knowledge
Responsibilities
- Greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers’ needs and provide resolutions
- Guiding patient in registration processes, including verification of insurance
- Utilizing patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible
- Assisting with patient feedback collection
- Accurately recording charges and payments to support patient billing, and preparing the daily deposit & reconciliation log
Benefits
- Competitive pay with quarterly incentive plan
- Generous paid vacation & sick time that starts accruing on your first day with us
- Medical, dental, vision, and other wellness benefits
- 401(k) with company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
