Patient Services Advocate

TEKsystems • St. Louis, MO

4d • Onsite

About The Position

We are seeking an experienced and detail-oriented Dental Patient Registration & Scheduling Coordinator to support a busy dental clinic environment. In this role, you will serve as a key point of contact for patients, ensuring a seamless registration and scheduling experience while supporting clinical operations and delivering exceptional customer service.

Requirements

• Minimum of 2 years of experience in a healthcare setting (dental experience strongly preferred)
• At least 2 years of customer service experience
• Knowledge of third-party reimbursement and insurance processes
• Strong computer proficiency, including Microsoft Office (Word, Excel, Outlook)
• Ability to accurately register and interview patients
• Strong organizational skills with high attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

• Experience with patient scheduling and dental office workflows
• Familiarity with dental coding and billing processes
• Experience handling financial transactions, including payment processing and deposits
• Ability to work independently while also collaborating with cross-functional teams

Responsibilities

• Complete patient registration by accurately collecting and entering demographic and insurance information
• Determine appropriate service fees and collect payments in accordance with clinic policies
• Serve as a liaison between dental students/providers and patients to ensure clear communication and a positive experience
• Accept incoming referrals and schedule patient appointments efficiently based on provider availability
• Verify dental procedure codes and ensure accurate documentation for billing and insurance purposes
• Confirm appointments and follow up with patients to reduce no-shows and maintain schedule integrity
• Maintain detailed and accurate records in electronic systems
• Process daily financial transactions, including payments and preparation of bank deposits
• Provide excellent customer service through professional, friendly, and solution-focused interactions

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed