Patient Services Advocate II
AltaMed•Los Angeles, CA
•$25 - $29
About The Position
The Patient Services Advocate serves as an AltaMed ambassador, welcoming patients and attending to their needs. The role creates a positive front-office patient experience by managing expectations and demonstrating compassion and respect. As a member of the health care team, the Advocate also assists in delivering patient-focused care through excellent communication and problem-solving skills.
Requirements
- High school diploma or equivalent.
- A minimum of 1 to 2 years of experience as a customer service agent, greeter, or receptionist is listed; the posting marks this experience as preferred.
- Valid BLS certification or higher, following American Heart Association (AHA) or American Red Cross guidelines.
Nice To Haves
- Bilingual English/Spanish/Mandarin/Cantonese skills are strongly preferred.
- Experience as a customer service agent, greeter, or receptionist.
Responsibilities
- Welcome patients and attend to their needs.
- Create a positive front-office patient experience by managing expectations and demonstrating compassion and respect.
- Assist in the delivery of patient-focused care as a member of the health care team.
Benefits
- Medical, dental, and vision insurance
- 403(b) retirement savings plan with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Career advancement and development opportunities
- Paid time off and holidays
- Paid CME days
- Malpractice insurance and tail coverage
- Tuition reimbursement program
- Corporate employee discounts
- Employee referral bonus program
- Pet care insurance
- The role may qualify for discretionary bonuses or incentives.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
