Patient Services Advocate II

AltaMed • West Covina, CA

2d • Onsite

About The Position

The Patient Services Advocate is an AltaMed ambassador by welcoming and attending to the needs of all patients and creating a positive front office patient experience by managing expectations while demonstrating compassion and respect. The Advocate also functions as a member of the health care team by assisting in the delivery of patient-focused care by demonstrating excellent communication and problem-solving skills.

Requirements

• High School diploma or equivalent required
• Minimum of 1 to 2 years of experience required as a customer service agent, greeter, or receptionist
• A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines

Nice To Haves

• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred

Responsibilities

• Welcoming and attending to the needs of all patients
• Creating a positive front office patient experience by managing expectations while demonstrating compassion and respect
• Assisting in the delivery of patient-focused care by demonstrating excellent communication and problem-solving skills

Benefits

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees