Patient Services Advocate

FastMed • Charlotte, NC

5h • Onsite

About The Position

FastMed is a mission-driven, values-oriented healthcare organization that has served as the front door of healthcare for communities for 20 years, expanding its national footprint in the Urgent Care space. Their mission is to provide patients with the best end-to-end healthcare experience in terms of quality, accessibility, affordability, and compassion, guided by a Compassionate Hospitality philosophy. The Patient Services Advocate will contribute to this mission by creating the ultimate patient experience from check-in to check-out at a FastMed clinic, providing exemplary customer service.

Requirements

• A high school diploma or equivalent
• Excellent organizational & interpersonal communication skills
• The ability to remain calm and supportive towards our patients in busy or stressful situations

Nice To Haves

• Two years’ experience in a medical front office or customer service setting
• Medical/insurance billing knowledge

Responsibilities

• Greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers’ needs and provide resolutions
• Guiding patient in registration processes, including verification of insurance
• Utilizing patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible
• Assisting with patient feedback collection
• Accurately recording charges and payments to support patient billing, and preparing the daily deposit & reconciliation log

Benefits

• Competitive pay with quarterly incentive plan
• Generous paid vacation & sick time that starts accruing on your first day with us
• Medical, dental, vision, and other wellness benefits
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees