Patient Services Advisor

Southcoast Health System•Fairhaven, MA

5d•Onsite

About The Position

Join Southcoast Health, a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island. We are searching for a talented Patient Services Advisor to accurately coordinate, schedule and complete registration for ambulatory outpatient visits for assigned department(s). This role involves collecting patient demographic and insurance information, verifying and communicating patient liabilities, and collecting clinical information for scheduling. The position also requires explaining patient preparation requirements, coordinating with clinical departments, and potentially answering or transferring non-scheduling related questions.

Requirements

Equal to completion of four years of high school or GED required.
Strong computer skills are required.
Must type at least 35 WPM.
Very good organizational skills are required.
Ability to listen and document simultaneously is required.
Ability to utilize call center telephone systems, to multi-task, and work both independently and as a team is required.
Strong verbal and written communication skills and genuine service-orientation required.
Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.

Nice To Haves

Associates Degree in a related field or equivalent education and experience is preferred.
Previous call center experience is preferred.
Previous experience with electronic health records is preferred.

Responsibilities

Accurately coordinate, schedule and complete registration for ambulatory outpatient visits for assigned department(s).
Collect patient demographic and insurance information.
Verify and communicate any patient liabilities.
Collect clinical information in response to scheduling questions.
Explain any patient preparation requirements.
Coordinate with clinical departments regarding protocols and modifications to scheduling protocols.
Answer non-scheduling requests, as appropriate, or accurately transfer patients to the department able to address their question.