Patient Benefit Advisor

Granger Medical•Murray, UT

7d•Onsite

About The Position

Granger Medical Clinic has an immediate opening for a full-time Patient Benefit Advisor at our Taylorsville, UT headquarters as part of our Revenue Cycle team. In this critical role, you will serve as a vital bridge between patients, clinical staff, and insurance providers. This position is responsible for verifying and obtaining insurance authorizations, resolving complex billing inquiries, and providing compassionate financial counseling to patients and families to optimize the patient experience and support clinic reimbursement goals.

Requirements

Establishing and maintaining strong, professional working relationships with all internal and external contacts.
Exercising sound judgment and effectively managing patient expectations.
Attention to detail and high accuracy.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Strong interpersonal and collaborative skills.
Excellent written, oral, and empathetic communication skills.
Capacity to work independently.
High school diploma or GED.

Nice To Haves

Experience working in healthcare, preferred as a patient service representative.
Experience navigating insurance prior authorization processes.

Responsibilities

Monitoring patient accounts, identifying billing trends, and ensuring revenue cycle processes support timely provider reimbursement.
Resolving patient inquiries via a high volume of incoming phone contacts and correspondence regarding a variety of billing issues.
Collects any outstanding balances/payments, updates all demographic and insurance information, and maintain accurate reporting.
Supports clinic receptionists as needed with patient scheduling, check-in processes, and PA system management.
Researching all inquiries to resolution using various sources, including contacting insurance companies and other outside contacts.
Alerting management of any recurring billing trends or systemic issues encountered through patient contacts, and actively participating in developing proactive solutions.
Interviewing patients and families facing financial hardships, initiating/completing financial assistance applications as appropriate.
Verifying insurance eligibility and benefits utilizing available technologies, payer websites, or direct phone contact with third-party payers.
Processing and classifying bad debt for self-pay accounts and reviewing/resolving PCP and self-pay exception reports.
Verifying and obtaining insurance prior authorizations, counseling applicable areas of any out of pocket expenses.
Any other duties as requested.