Patient Services Administrator

Yonge Street Mission • Toronto, ON

31d • $41,757 • Onsite

About The Position

YSM is seeking a Patient Services Administrator who will provide excellent, welcoming, efficient and professional receptionist and client referral support at the Evergreen Health Centre. The incumbent will work full time, for 37.5 hours per week. The successful candidate will further develop skills in building relationships with hard-to-reach populations, crisis intervention and conflict management, empowering and assisting community members towards their goals.

Requirements

• Good telephone voice, tactful, diplomatic and friendly
• Strong verbal and written business English communication skills
• Strong interpersonal and conflict resolution skills
• Experience in reception work or office administration, preference for medical receptionist or medical office administration
• Experience working with vulnerable and marginalized populations
• Prompt, reliable, adaptable, self-motivated, conscientious and innovative
• Excellent working knowledge of EMRs, Salesforce, MS Office software, Google Drive etc.
• Experience working in a multicultural, multi-faith setting, and those with multiple challenges
• Ability to keep composure and prioritize effectively during high-stress periods and situations
• Ability to professionally and compassionately handle confidential, sensitive material
• A demonstrated personal commitment to the principles of faith values and mission of YSM
• A Police Record Check (Vulnerable Sector) is required

Nice To Haves

• Training in crisis prevention intervention, trauma-informed care, and CPR First Aid is an asset

Responsibilities

• Provide a welcoming and warm atmosphere to community members, volunteers, students and staff
• Ensure privacy and confidentiality
• Manage the flow of the reception area, directing visitors, contractors and deliveries
• Manage conflict and ensure safety
• Manage and answer calls, emails, faxes, mail and redirect as necessary
• Schedule and coordinate clinic appointments with community members, volunteers and staff
• Manage wait lists, screening, intake and registration of new patients
• Support with volunteer needs including check-in and preparing clinical rooms
• Input and update data in several databases including Google sheets, Paradigm, CHR EMR, OSCAR EMR and Salesforce
• Ensure accurate data entry and documentation
• Process health record requests
• Keep informed of and outreach to community resources
• Connect community members to internal and external resources
• Collaborate with internal and external partners
• Maintain infection prevention and control measures
• Provide administrative support to the health centre
• Process forms, gifts-in-kind donations and courier/mail deliveries
• Be an active team member of the wider YSM community
• Respond to emergency situations in accordance with YSM policies and procedures; including assessing when to call for assistance

Benefits

• Group RRSP matching
• annual leave and paid personal days
• comprehensive health and dental care coverage
• an Employee and Family Assistance Program that includes counselling services by Christian professionals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees