Patient Service & Surgical Coordinator

CLEAR SIGHT PARTNERS, LLC•Egypt Lake-Leto, FL

5d•Onsite

About The Position

The Patient Service & Surgical Coordinator is responsible for delivering exceptional patient service while coordinating patient appointments, surgical scheduling, and communication between patients, providers, and clinic staff. This role supports both inbound patient communications and the full surgical scheduling process, ensuring patients receive accurate information, timely follow-up, and a seamless experience from initial contact through post-operative care.

Requirements

High School diploma or equivalent required
Minimum 1 year experience in a healthcare, call center, or surgical coordination environment preferred.
Experience with patient scheduling, surgical coordination, or medical administrative support preferred.
Understanding of medical terminology, insurance verification, and medical documentation.
Experience using practice management software, EMRs, CRM systems, and Microsoft Office applications preferred.
Superior interpersonal and communications skills.
Ability to effectively multitask
Attentive to detail and accuracy.
Good computer, telephone, and typing skills.
Strong organizational and multitasking skills.
Strong customer service and communication skills.

Nice To Haves

associate degree preferred
Minimum 1 year experience in a healthcare, call center, or surgical coordination environment preferred.
Experience with patient scheduling, surgical coordination, or medical administrative support preferred.
Experience using practice management software, EMRs, CRM systems, and Microsoft Office applications preferred.

Responsibilities

Provide superior patient service, support, and care with a friendly and positive attitude.
Respond to patient inquiries via phone, web form, online messaging, and email.
Build rapport with prospective and existing patients while educating them on the patient experience, accepted insurances, and appointment processes.
Schedule patient appointments, surgeries, emergency add-on surgeries, and follow-up visits.
Coordinate surgical scheduling, including obtaining required clearances, testing, and documentation.
Provide patients with pre-operative and post-operative instructions and answer questions regarding procedures and appointments.
Review surgical risks and benefits with patients and witness consent signatures when appropriate.
Verify insurance information, prepare patient charts, and assist with patient paperwork and sign-in procedures.
Accurately document and track patient communications, appointments, and surgical information within practice management and CRM systems.
Coordinate with physicians, clinics, insurance companies, and administrative staff to ensure continuity of care.
Prepare patient bills and communicate with insurance companies regarding claims and approvals.
Maintain surgical schedules, equipment coordination, and procedure room readiness.
Meet performance standards related to patient satisfaction, call handling, scheduling accuracy, and service quality.
Adhere to HIPAA regulations, compliance requirements, and company policies.