Patient Service Coordinator

Johns Hopkins Medical Management Corporation•Baltimore, MD

1d•Onsite

About The Position

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

Requirements

Minimum of High school diploma or equivalent required
Knowledge of business, insurance and/or medical terminology and an excellent command of English grammar and spelling
EPIC Certification through Johns Hopkins training will be required prior to starting the temporary assignment

Responsibilities

Checking in patients for their appointments
Checking out patients and assigning a follow up appointment if necessary
Verifying insurance
Collecting payments
Processing referrals
Answering phones
Assisting providers as needed
Provide friendly, courteous and confidential assistance to patients and their family members/representatives
Follow HIPPA guidelines at all times
Use EPIC system for patient registration, scheduling, check-in, check-out, processing referrals and to communicate patient messages to providers
Input insurance information accurately
Handling in-basket messages sent to the Front Desk Pool and in a timely fashion
Check Right-fax and forward to proper provider/staff
Send faxes through Right-fax
Scan appropriate faxes into patient record in Epic
Schedule pre-op appointments and make sure the orders from referring providers have been received
Fill vacant appointment slots due to cancellations
Verify Medical Assistance eligibility via the Electronic Verification System (EVS)
Verify all other insurances using RTE in EPIC
Check eligibility for grant patients prior to arriving patient for visit
Verify demographic information (address and phone number), and insurance information at each visit and make necessary corrections
Scan picture ID and insurance card into EPIC at first visit and verify at all subsequent visits
Call insurance company if information on insurance card is incorrect