Patient Service Specialists
About The Position
The Patient Services Specialist handles clerical duties associated with a medical clinic. The position is organized into stations with distinct duties that are typically performed by one employee during a usual day. However, all Patient Services Specialists are expected to learn and perform the duties of every front-office station and assist coworkers with PSS duties as needed. Station duties may vary depending on the office layout. The role requires strong copywriting and editing skills, attention to detail, and the ability to meet time-sensitive priorities. The specialist must be highly organized and flexible as priorities change, and may perform other duties and projects as assigned. The position is based at the Bardmoor Office, is not remote, and involves travel to satellite offices and offsite meetings 26–50% of the time. Standard workdays and hours are Monday through Friday, 8:00 AM to 5:00 PM. Employment offers are contingent on clear background screening results. New hires are required to receive specified vaccinations, including influenza, unless an exemption is approved, and must undergo drug testing. FCS is a drug-free workplace and does not recognize medical marijuana cards.
Requirements
- High school diploma or GED.
- Strong copywriting and editing skills.
- Attention to detail and ability to consistently meet time-sensitive priorities.
- Highly organized and flexible in response to changing priorities.
- Strong ability to multitask.
- Excellent interpersonal skills and strong communication skills with a wide variety of personalities.
- Critical thinking, problem-solving, analysis, decision-making, planning, time-management, and organizational skills.
- Ability to exercise independent judgment.
- Interpersonal skills including emotional intelligence, diplomacy, tact, conflict management, delegation, and diversity awareness.
- Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
- Good command of the English language and effective oral, written, and presentation communication skills; ability to listen actively and provide balanced feedback.
- Strong customer focus and ability to support quality, performance effectiveness, operational excellence, collaboration, partnerships, and positive employee, physician, and community relations.
- Ability to manage time, conflicting priorities, stress, and professional development; self-motivated, able to work independently with limited supervision.
- Ability to work effectively in a fast-paced, multi-site environment and juggle competing priorities and demands from multiple stakeholders and sites.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Valid state driver's license; compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy.
- Clear background screening results and required drug testing; required vaccinations unless an exemption is approved.
Nice To Haves
- Experience in the healthcare field is highly preferred.
- A second language is an asset but not required.
Responsibilities
- Handle clerical duties associated with a medical clinic.
- Learn and perform the duties of all front-office stations.
- Assist coworkers in performing Patient Services Specialist duties as needed.
- Travel to satellite offices and offsite meetings.
- Perform other duties and projects as assigned.
Benefits
- Competitive wages and salaries.
- Tuition reimbursement.
- 401(k) match.
- Pet insurance.
- Legal insurance.
- Professional opportunities, career advancement, and training.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
