Patient Service Specialist - Full-time

Banner Rehabilitation Hospital - Tucson•Tucson, AZ

2d•Onsite

About The Position

Banner Rehabilitation Hospital - Tucson's Day Neuro Institute is seeking a full-time Patient Service Specialist (PSS) to join their team. This role operates Monday through Friday within a comprehensive Day Neuro Rehabilitation Program that offers a wide range of specialty services for individuals with acquired brain injuries, including traumatic brain injury, stroke, brain tumor, or other neurological conditions. The hospital emphasizes a solid work-life balance for its employees, understanding the importance of fulfilling careers and lives outside of work.

Requirements

High School diploma or equivalent required.
Data entry experience required.
Customer service and interpersonal skills necessary to communicate effectively with staff members, supportive personnel, patients, physicians and community members required.

Nice To Haves

Certified BLS preferred.
Two years in medical office setting that requires multi-tasking preferred.
Knowledge of insurance verification preferred.

Responsibilities

Check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties.
Provide outstanding customer service to patients and staff.
Coordinate patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
Register patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
Verify patient insurance, obtaining required authorizations before patient visit and explain benefits, financial responsibilities, billing, and outpatient policies.
Collect toward patient responsibility at each visit.
Scan and maintain medical documents.
Reconcile and post charges daily and other reporting to ensure clean claim processing.
Respond to all requests for information from patients, other departments, and physicians.
Maintain office, order supplies and manage mail.
Willingness to adjust schedule to center needs.
Attend all mandatory meetings and in-service education programs.
Travel to non-home location center or other site for coverage when necessary.