Patient Service Specialist - Medical Front Office
About The Position
Baylor Scott & White Institute for Rehabilitation is seeking a Patient Service Specialist (PSS) for their Plano, TX location. This is a full-time, entry-level position with varying hours between Monday and Friday, 7 am to 7 pm. The role requires an organized, detail-oriented, flexible individual who can provide outstanding customer service in a fast-paced environment, working both independently and collaboratively. The PSS will be responsible for a variety of administrative and patient-facing tasks, including referral processing, scheduling, data entry, insurance verification, and patient billing.
Requirements
- HS diploma or GED is required
Nice To Haves
- Customer service experience
- Knowledge of insurance verification
- Healthcare, medical, or dental office administration
Responsibilities
- Process referrals, schedule patients, complete the intake process & data entry, insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing reports and other tasks as needed.
- Coordinate patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
- Register patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
- Verify patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
- Collect toward patient responsibility at each visit.
- Scan and maintain medical documents.
- Reconcile and post charges daily and other reporting to ensure clean claim processing.
- Respond to all request for information from patients, other department and physicians.
- Maintain office, order supplies and manage mail.
- Willingness to adjust schedule to center needs.
- Attend all mandatory meetings and in-service education programs.
- Travel to non-home location center or other site for coverage when necessary.
Benefits
- Health, Dental, and Vision insurance
- Life insurance
- Prescription coverage
- Paid Time Off (PTO)
- Extended Illness Days (EID)
- A 401(k) retirement plan with company match
- Short and Long Term Disability
- Personal and Family Medical Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
