Patient Service Specialist - Oscoda

Renue Physical Therapy•Oscoda, MI

2d•Onsite

About The Position

Join a team where your work is valued, your growth is supported and culture matters! We are hiring a fulltime Patient Service Specialist to join our Oscoda team. Performs first class service by quickly and accurately gathering the required information for the patient and providing reliable scheduled appointments with complete communication of any future information requirements that may be needed at time of visit. May perform duties across other locations.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Basic medical and insurance terminology is essential.
Attention to detail.
Demonstrated experience using computer applications, including electronic medical records, word processing and email.

Nice To Haves

A professional who has a passion to deliver great patient care and experience.

Responsibilities

Schedule patient appointments and prepare new patient charts for clinic staff
Manage patient schedule with no-shows and cancellations – determine management process to fill schedules
Confirm new evaluation appointments via phone call reminder
Compile and record medical charts, reports and correspondence (electronically and paper)
Verify patient insurance eligibility and physical therapy benefits, making note of date/person spoke to and any authorization/reference number from the call
Assist patients in completing insurance and privacy forms and file them electronically immediately in the electronic medical record (EMR) and paper chart when applicable
Obtain and update authorizations as needed by coordinating with therapists, referring physicians and insurance carrier
Enter all information that you have access to in the appropriate fields in the EMR meticulously (email address, SSN, script dates/number of visits, policy dates/number of visits, authorization dates/number of visits, zip code) in accordance to respective processes
Process discharge charts-review for missing information, enter into the EMR and file upon completion
Greet visitors, ascertain purpose of visit and assist appropriately
Collect copays, coinsurances and deductibles balances due
Deposit checks and money collected daily
Provide billing information to Patient Account Specialists daily, including deposit information, i.e. Day Pack.
Cleaning, laundry and facility/equipment maintenance
Run Missing Notes Report weekly
Run Lost Patient Log weekly
Run Medicare Cap Report weekly (or bi-weekly)
Distribute Satisfaction Surveys per Director’s protocol and return to corporate accordingly
Distribute Referral Cards to patients per Director’s protocol
Check Medicaid eligibility on the 4th of every month
Print and stock patient forms
Assist patients, medical offices, corporate office and other business associates by phone, in person and/or electronically
Answer telephones in a professional/courteous manner and direct calls to appropriate staff or detailed message
Maintain professional, organized reception area
Pick up and process incoming mail
Order cleaning and clinic supplies as needed and approved by director and corporate
Forward incoming information to corporate regarding insurance company communications, receipts for services or items received from vendors
Maintain Compliance Manual, complete necessary actions
Adherence to clinic marketing programs (i.e., Renue Rewards, patient birthday cards)
Adherence to records retention process for patient records
Monthly metric performance (Over the Counter, Cancellation & No Show, Referral to Evaluation, Survey’s Returned and Renue Rewards)