Patient Service Specialist
About The Position
This position is responsible for ensuring smooth operation of the flow in a correctional facility medical clinic. Employees serve as primary contacts for patients and are responsible for preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for coordinating other clinic services, responding to requests for patient information, and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to the supervisor. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners. Point of contact for contracted Providers for managing and coordinating multiple services. Effectively communicates daily with Texas Tech University Health Science Center (TTUHSC) Clinical and Nursing staff to support patient scheduling for off-site clinics, off-site procedures, and surgeries. Effectively coordinates with the Lubbock County Detention Center (LCDC) security staff to manage patient transportation between facilities and off-site appointments. Responsible for daily duties related to patient admissions and transport for an In-patient medical facility and outpatient specialty clinic. Responsible for gathering and producing various data reports related to access to care and specialty services.
Requirements
- 1 year of customer service, office, or related experience.
- Additional education may substitute for the experience requirement.
Responsibilities
- Ensuring smooth operation of the flow in a correctional facility medical clinic.
- Serving as primary contacts for patients.
- Preparing necessary paperwork before the patient visits.
- Receiving patients and maintaining records.
- Coordinating other clinic services.
- Responding to requests for patient information.
- Maintaining related information for the department.
- Acting as a point of contact for contracted Providers for managing and coordinating multiple services.
- Communicating daily with Texas Tech University Health Science Center (TTUHSC) Clinical and Nursing staff to support patient scheduling for off-site clinics, off-site procedures, and surgeries.
- Coordinating with the Lubbock County Detention Center (LCDC) security staff to manage patient transportation between facilities and off-site appointments.
- Performing daily duties related to patient admissions and transport for an In-patient medical facility and outpatient specialty clinic.
- Gathering and producing various data reports related to access to care and specialty services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
