Patient Service Specialist
About The Position
Baylor Scott & White Institute for Rehabilitation is seeking a detail-oriented individual with strong customer service skills to join their team as a Patient Service Specialist at the Day Neuro Hub in Dallas, TX. This full-time, entry-level position offers a variable schedule between Monday and Friday, 8 am to 5 pm. The role involves managing various administrative and patient-facing tasks in a fast-paced environment, ensuring smooth operations and excellent patient care. The compensation is competitive, ranging from $18 to $25 per hour based on experience and internal equity. The company emphasizes a healthy work-life balance for its employees.
Requirements
- HS diploma or GED is required
Nice To Haves
- Customer service experience
- Knowledge of insurance verification
- Healthcare, medical, or dental office administration
Responsibilities
- Check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties.
- Provide outstanding customer service to patients and staff.
- Coordinate patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
- Register patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
- Verify patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
- Collect toward patient responsibility at each visit.
- Scan and maintain medical documents.
- Reconcile and post charges daily and other reporting to ensure clean claim processing.
- Respond to all request for information from patients, other department and physicians.
- Maintain office, order supplies and manage mail.
- Willingness to adjust schedule to center needs.
- Attend all mandatory meetings and in-service education programs.
- Travel to non-home location center or other site for coverage when necessary.
Benefits
- Health, Dental, and Vision insurance
- Life insurance
- Prescription coverage
- Paid Time Off (PTO) and Extended Illness Days (EID)
- A 401(k) retirement plan with company match
- Short and Long Term Disability
- Personal and Family Medical Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
