VIP Patient Service Specialist One Hundred Oaks Weekends

Vanderbilt University Medical Center•Nashville, TN

10d•Onsite

About The Position

The Patient Service Specialist is responsible for working directly with patients and their families to discuss any questions, complaints, comments, or suggestions. In addition, he/she advocates for patient in resolution of concerns and complaints. This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Requirements

Relevant Work Experience
2 years of experience
High School Diploma or GED

Responsibilities

Working directly with patients and their families to discuss any questions, complaints, comments, or suggestions.
Advocating for patients in the resolution of concerns and complaints.
Performing tasks that are typically routine that may impact team's performance with occasional guidance.
Utilizing some discretion and research to solve routine problems.
Applying knowledge of standards, established processes and procedures that apply to your own job.
Providing guidance to entry-level co-workers.
Continuously improving own skills by identifying development opportunities.
Seeking to understand colleagues' priorities, working styles and developing relationships across areas.
Openly sharing information with others and communicating in a clear and courteous manner.
Investing time to understand the problems and needs of others and how to provide excellent service.
Seeking to understand issues, solving routine problems, and raising proper concerns in a timely manner.
Listening carefully to understand issues and providing accurate information and support.
Checking work quality before delivery and asking relevant questions to meet quality standards.
Demonstrating basic knowledge of conditions that affect safety and reporting unsafe conditions to the appropriate person or department.
Taking responsibility for completing assigned activities and thinking beyond standard approaches to provide high-quality work/service.
Displaying understanding of how personal actions will impact departmental resources.
Using accurate information and good decision-making to consistently achieve results on time and without error.
Willingly proposing/accepting ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Absorbing new technology quickly; understanding when to utilize the appropriate tools and procedures to ensure proper course of action.
Embracing changes by keeping an open mind to changing plans and incorporating change instructions into own area of work.