PSS - Nellis

BOONE MEMORIAL HOSPITAL INC • Nellis, WV

5d • Onsite

About The Position

Boone Memorial Health is looking for a friendly, organized, and customer-focused Patient Service Specialist (PSS) to join our Nellis Clinic. As the first person our patients see and speak with, you'll play an important role in creating a positive patient experience while keeping our front office running smoothly. If you enjoy helping others, thrive in a fast-paced environment, and have strong communication and organizational skills, we'd love to hear from you!

Requirements

• High school diploma or equivalent
• Excellent customer service and communication skills
• Strong organizational skills with the ability to multitask
• Basic computer proficiency
• Ability to work independently and as part of a team

Nice To Haves

• Previous experience in a medical office or healthcare setting
• Experience using an electronic health record (EHR) system
• Knowledge of medical scheduling, insurance verification, and patient registration

Responsibilities

• Welcome patients and visitors in a professional and friendly manner
• Register patients and verify demographic and insurance information
• Schedule appointments, referrals, and follow-up visits
• Collect co-pays and process payments
• Answer and direct incoming telephone calls
• Maintain accurate patient information in the electronic health record (EHR)
• Coordinate with providers and clinical staff to ensure efficient patient flow
• Perform general clerical duties, including scanning, faxing, filing, and document management
• Deliver exceptional customer service while maintaining patient confidentiality

Benefits

• Competitive pay
• Comprehensive medical, dental, and vision insurance
• Retirement plan with employer contributions
• Paid Time Off (PTO)
• Paid volunteer hours
• Employee wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED