Patient Service Specialist - Belcourt Walk-In Clinic

Vanderbilt University Medical Center•Nashville, TN

3d•Onsite

About The Position

Provides service to patients before, during, or after appointments with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers. Vanderbilt Health Walk-In Clinics provide convenient, high-quality urgent care for patients with non-life-threatening illnesses and injuries that require prompt attention. Staffed by a highly trained team of board-certified physicians, physician assistants, and nurse practitioners, the clinics diagnose and treat a wide range of conditions such as allergic reactions, animal bites, back pain, bronchitis, minor burns, bug bites, abscesses, and seasonal allergies. Open seven days a week with evening and weekend hours, Vanderbilt Health Walk-In Clinics offer accessible care across multiple Middle Tennessee locations. In addition to urgent care services, clinics provide on-site diagnostic testing and treatment options, including X-rays, EKGs, lab testing, physical exams, vaccinations, drug screenings, blood glucose testing, and other preventive and occupational health services. Patients benefit from seamless access to follow-up care through Vanderbilt Health’s extensive network of primary care providers and specialists.

Requirements

Customer Service (Intermediate)
Patient Scheduling (Novice)
Patient Documentation (Novice)
Medical Terminology & Documentation (Novice)
Appointment & Procedural Scheduling (Fundamental Awareness)
Relevant Work Experience
1 year of experience
High School Diploma or GED

Nice To Haves

Provides guidance to entry level co-workers.

Responsibilities

Proficiently performs all Associate Patient Service Specialist job responsibilities.
Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
Manages registration and patient work queues.
Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.