Patient Service Specialist
About The Position
Join Cleveland Clinic Weston Hospital’s Ambulatory Team, where caregivers remain on the leading edge of technology and education while consistently providing patient-centered healthcare. Our physicians have expertise in more than 55 specialties and work as a team to deliver patient-centered, compassionate care. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. This specific PSS will support the Physical Therapy and Cardiology specialties as well as the Emergency Department through providing back-end clerical support, as well as answering phones, front-end support and clerical support for appointments. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.
Requirements
- High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
- Working knowledge of PC window applications sufficient to input and retrieve data
- Ability to perform basic math sufficient to process insurance co-pays
- Excellent communication and organizational skills
Nice To Haves
- Knowledge of medical terminology
- Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills
- Medical office system experience
- Customer service experience in a medical setting
Responsibilities
- Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
- Investigate, triage and resolve patient issues using the established HEART model.
- Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
- Support front-end technology utilization to promote understanding and comfort levels in use by caregivers and providers.
- Enter and maintain confidential patient information.
- Recruit, enroll and educate patients on MyChart and Appointment Pass.
- Conduct follow-ups to MyChart, web appointment inquiries and outreach to patients informing them of upcoming routine checkups.
- Process the workflow for the day.
- Support and participate in process improvement efforts.
- Maintain measured performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork and medical terminology.
- Generate staff provider schedules.
Benefits
- Drug free environment
- Influenza vaccination program (or approved exemption)
- Equal employment opportunity
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
