Patient Service Specialist

TEKsystems•Arlington, VA

12d•$19 - $19•Onsite

About The Position

The Patient Service Specialist will be responsible for managing the front desk operations, including patient check-in and check-out, patient registration, and scheduling follow-up appointments. This role also involves general customer service for patients, answering phone calls, and documenting doctor's notes in the EMR system. The position requires multitasking to handle patient interactions, phone calls, and requests from doctors simultaneously. The role is structured with approximately 33% of the time spent on the phone, 33% on the computer, and 33% assisting patients.

Requirements

Experience with Computers
Customer Service
Medical Data Entry test
Customer Service- The most important part to the doctors.

Nice To Haves

Medical
Insurance
Front desk
Health care
Insurance verification
Patient registration
Emr
Medical terminology
Patient check in
Patient account
Inbound call
Patient check out
Medicaid
Prior authorization

Responsibilities

Sitting at the front desk when the patient walks in, checking them in and out.
Patient registration, scheduling follow up appointments, check in, check out.
General customer service to all patients for whatever they may need.
Answering all phone calls as they come in, helping patients with whatever they may need.
Documenting Doctor's notes on the patient files in the EMR system they use.
Multi Tasking with a doctor needing things from them, the patients being in front of them, and the phones ringing.