Patient Service Specialist - Medical Front Office

Select Medical • Aubrey, TX

23h

About The Position

Baylor Scott & White Institute for Rehabilitation is seeking an organized, adaptable Patient Service Specialist to support the medical front office at its Aubrey, Texas location. The role provides customer service to patients and supports the operation of outpatient centers. The specialist processes referrals, schedules patients, completes intake and data entry, verifies insurance and authorizations, reviews benefits with patients, collects copayments, prepares billing and closing reports, and performs other tasks as needed. The role supports therapists and therapy assistants and requires travel to other locations as needed.

The stated schedule is Monday through Thursday, 7 a.m. to 7 p.m., and Friday, 7 a.m. to 1 p.m. Starting pay is $18–$25 per hour, based on experience; compensation also depends on the candidate’s years of experience and internal equity.

Requirements

• High school diploma or GED.
• Ability to work well with others or independently.
• Ability to travel to other locations as needed.

Nice To Haves

• Customer service experience.
• Knowledge of insurance verification.
• Healthcare, medical, or dental office administration experience.

Responsibilities

• Greet patients and provide outstanding customer service.
• Answer phones.
• Process referrals and complete patient intake and data entry.
• Verify insurance and obtain pre-authorizations.
• Review benefits with patients and collect copayments.
• Schedule patient appointments and arrive and schedule patients.
• Operate the front office of outpatient centers.
• Support therapists and therapy assistants.
• Prepare billing reports and closing reports.
• Perform daily cash balancing and make weekly banking deposits.
• Travel to other locations as needed.
• Perform other tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED