Patient Service Specialist- Atrium Health Rock Hill Orthopedics ll
About The Position
Atrium Health Rock Hill Orthopedics is seeking a Patient Service Specialist to join their team. This full-time position is responsible for various patient service functions, including patient identification, communication, compliance with regulations, and supporting departmental operations. The role requires excellent communication and customer service skills, knowledge of medical terminology, and the ability to use specific healthcare software. The work environment is described as clean and well-lit, with potential for interruptions and pressure due to high call volumes. Physical requirements include standing, walking, sitting, bending, reaching, and dexterity, with lifting up to 20 lbs. maximum.
Requirements
- High school diploma or GED equivalent required.
- Experience in a healthcare setting or as a Unit Secretary preferred.
- Excellent oral, written, and interpersonal communication skills
- Focus on customer service skills
- Knowledge of medical terminology
- Ability to use WakeOne
- Organized and ability to work as a team member
Responsibilities
- Reviews and documents patient identification, and places armbands on patients arriving for care.
- Uses effective communication skills when interacting with patients, visitors, co-workers, management and physicians. Uses effective communication skills and strict patient identifiers when directing information and communications.
- Maintains compliance with HIPPA regulations, CMS regulation and Medicare/Medicaid regulations as the regulations pertain to the registration process and information flow to the multi-disciplinary team and to the public.
- Provides continuity in departmental operations.
- Refers patients to PFRS (Patient Financial Resource Services) when necessary.
- Refer patients to Drug List Techs for update of medications before surgery as needed.
- Provides age/developmental appropriate skills for the specific age groups served when assisting families, patients and visitors.
- Assists departmental staff in providing a caring compassionate environment.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
