Patient Service Specialist - Emergency Department

Cleveland Clinic • Stuart, FL

5d • Onsite

About The Position

The Patient Service Specialist works in the Emergency Department at Cleveland Clinic Martin South Hospital, a 100-bed hospital serving Martin County. The role is responsible for delivering an exceptional experience to patients, families, and visitors from their arrival in the Emergency Department through their return home. It includes helping patients with scheduling, pre-registration, MyChart enrollment, and visit preparations, while working with physicians, nurses, and other caregivers in a supportive environment.

The position works one of the listed schedules: 7:00 a.m.–3:30 p.m. or 3:00 p.m.–11:30 p.m. The specialist also supports patient-facing technology use and participates in patient outreach to support health maintenance and care compliance.

Requirements

• High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service; or an associate degree and one year of experience; or a bachelor’s degree.
• Working knowledge of PC window applications sufficient to input and retrieve data.
• Ability to perform basic math sufficient to process insurance co-pays.

Nice To Haves

• Knowledge of medical terminology.
• Ability to type at least 30 words per minute or demonstrable personal computer keyboard skills.
• Medical office experience.

Responsibilities

• Provide a comprehensive, proactive, “Patients First” experience for patients and visitors.
• Investigate, triage, and resolve patient issues using the established HEART model.
• Create a welcoming and professional environment, interact with patients, and support positive patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
• Support front-end technology utilization and promote caregivers’ and providers’ understanding and comfort with its use.
• Enter and maintain confidential patient information.
• Recruit, enroll, and educate patients on MyChart and Appointment Pass.
• Process the workflow for the day.
• Participate in patient outreach, including proactive patient calls to assist with health maintenance and care compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED