Patient Service Specialist - University Pediatrics Clinic

Vanderbilt University Medical Center•Nashville, TN

2d•Onsite

About The Position

Provides service to patients before, during or post appointment with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Vanderbilt Children’s University Pediatrics at One Hundred Oaks provides comprehensive, family-centered care for children from birth through adolescence, supporting their health, growth, and development every step of the way. The clinic is dedicated to helping children thrive at home, in school, and beyond through preventive, acute, and ongoing medical care, with same-day access and seamless continuity through a fully integrated medical record. As a designated Patient-Centered Medical Home, the team delivers high-quality, evidence-based care focused on safety, efficiency, and patient satisfaction. The practice also plays a vital role in training the next generation of pediatric providers, offering a collaborative learning environment where physicians, residents, nurse practitioners, nurses, and healthcare students work together to provide exceptional care. Families also benefit from convenient access to after-hours support, ensuring expert guidance and care whenever it is needed.

Requirements

Customer Service (Novice)
Patient Scheduling (Fundamental Awareness): The ability to coordinate and schedule patient appointments, procedures, and other office visits with various computer systems in the hospital or clinic. Knowledge of VAS and EPIC decision trees.
Patient Documentation (Fundamental Awareness): The ability to receive and record patient information compliant with legal guidelines.
Medical Terminology & Documentation (Fundamental Awareness): The ability to comprehend medical terminology and documentation in an office or surgical setting.
Less than 1 year of relevant work experience.
High School Diploma or GED

Nice To Haves

Provides guidance to entry level co-workers.

Responsibilities

Conducts patient check-in and check-out.
Manages and maintains reception area and welcome tablets; Impacts patient’s MHAV engagement.
Schedules appointments through clinical communication or direct request and effectively communicates to patients.
Provides excellent customer service and recovers service through de-escalation with guidance.
Obtains and loads insurance coverage, performs verification, and resolves various RTE errors to ensure appropriate billing; Utilizes payor verification websites.
Generates accurate registration efficiently and collects payments due at time of service to meet collection metrics.
Ensures compliance of all HIPAA, consent, and billing forms to patients while ensuring HIPAA, consent and billing forms meet established benchmarks.
Interprets patient situations involving minors/ incapacitated adults to ensure patient is protected and represented within VUMC policies and legal guidelines.