Patient Service Specialist

TEKsystems • Burke, TX

6d • $19 - $19 • Onsite

About The Position

The Patient Service Specialist is responsible for creating a positive patient experience while managing front desk operations at a busy physical therapy clinic. This role involves patient registration, appointment scheduling, answering phones, maintaining patient records within the EMR system, and providing exceptional customer service. The ideal candidate thrives in a fast-paced healthcare environment and can effectively multitask between patients, providers, and administrative tasks.

Requirements

• Previous front desk, receptionist, or patient service experience
• Experience with patient registration and scheduling
• Strong customer service and communication skills
• Experience working with computers and EMR systems
• Ability to manage multiple priorities in a fast-paced environment
• Reliable attendance and strong organizational skills
• Healthcare or medical office experience preferred

Nice To Haves

• Medical Terminology
• Insurance Verification
• Patient Check-In and Check-Out
• Patient Accounts Experience
• Inbound Call Experience
• Medicaid Knowledge
• Prior Authorization Experience

Responsibilities

• Greet patients and perform check-in and check-out procedures
• Register patients and maintain accurate demographic information
• Schedule appointments and follow-up visits
• Answer inbound phone calls and assist patients with inquiries
• Document patient and provider information within the EMR system
• Support insurance verification and patient account activities
• Assist with Medicaid and prior authorization processes
• Provide outstanding customer service to patients and visitors
• Coordinate with providers and clinical staff to support daily operations

Benefits

• Medical, Dental, Vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Voluntary Life & AD&D (employee + dependents)
• Short-term and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program (EAP)
• Time Off / Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed