Patient Service Specialist - Medical Front Office
About The Position
Baylor Scott & White Institute for Rehabilitation is seeking a Patient Service Specialist (PSS) to float between multiple outpatient clinics in the Frisco, TX area. This is an entry-level, full-time position with varying hours Monday - Friday between 7 am - 7 pm. The role requires travel to various locations including Frisco, Prosper, Aubrey, The Colony, Little Elm, Plano, and McKinney, with mileage reimbursement provided. The ideal candidate will be highly organized, detail-oriented, flexible, and thrive in a fast-paced environment. They should be a team player capable of working independently while consistently delivering outstanding customer service and ensuring tasks are completed efficiently and accurately. Responsibilities include patient check-in/check-out, insurance verification, scheduling, report generation, faxing, scanning, and other office duties. A willingness to adjust schedules to meet center needs and attend mandatory meetings and in-service education programs is also required.
Requirements
- HS diploma or GED is required
Nice To Haves
- Customer service experience
- Knowledge of insurance verification
- Healthcare, medical, or dental office administration
Responsibilities
- Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
- Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
- Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
- Collects toward patient responsibility at each visit.
- Scan and maintain medical documents.
- Reconciles and posts charges daily and other reporting to ensure clean claim processing.
- Responds to all request for information from patients, other department and physicians.
- Maintains office, orders supplies and manages mail.
- Willingness to adjust schedule to center needs.
- Travels Attends all mandatory meetings and in-service education programs.
- Travels to non-home location center or other site for coverage when necessary.
Benefits
- Health, Dental, and Vision insurance
- Life insurance
- Prescription coverage
- Paid Time Off (PTO) and Extended Illness Days (EID)
- A 401(k) retirement plan with company match
- Short and Long Term Disability
- Personal and Family Medical Leave
- Mileage reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
