Patient Service Specialist Gastroenterology (GI) and Nutritional Health Clinic
About The Position
This is a full-time, day shift position! Make a Difference in Digestive Health Join our Gastroenterology (GI) Clinic team as a Patient Service Specialist and play an essential role in supporting patients throughout their digestive healthcare journey. Our GI specialists provide comprehensive care for conditions affecting the digestive system, like esophagus, stomach, liver, gallbladder, and pancreas. As a Patient Service Specialist, you will be the welcoming face of our clinic and an important connection between patients, providers, and the healthcare team. You will help create a positive experience by ensuring patients receive timely access to specialty care and the support they need to manage their health. General Objectives: Provide professional, compassionate, and welcoming reception support for patients, families, physicians, and healthcare team members. Coordinate patient flow to support efficient clinic operations and keep providers on schedule. Schedule appointments, while ensuring patients are connected with the appropriate specialty services. Maintain accurate patient records, demographics, and account information while following privacy and compliance standards. Assist patients with questions related to appointments, referrals, insurance, and clinic processes. Manage incoming calls by identifying patient needs, providing appropriate assistance, and directing concerns to the correct team member. Support a patient centered environment where individuals feel informed and cared for throughout their GI care experience.
Requirements
- High School diploma or equivalent.
- Clerical skills: typing, filing, scheduling, computer, phone, and people skills.
- Excellent customer service skills.
- Strong computer skills.
- Two years in a reception or clerical field preferred.
Nice To Haves
- Bilingual preferred
Responsibilities
- Provide professional, compassionate, and welcoming reception support for patients, families, physicians, and healthcare team members.
- Coordinate patient flow to support efficient clinic operations and keep providers on schedule.
- Schedule appointments, while ensuring patients are connected with the appropriate specialty services.
- Maintain accurate patient records, demographics, and account information while following privacy and compliance standards.
- Assist patients with questions related to appointments, referrals, insurance, and clinic processes.
- Manage incoming calls by identifying patient needs, providing appropriate assistance, and directing concerns to the correct team member.
- Support a patient centered environment where individuals feel informed and cared for throughout their GI care experience.
Benefits
- Medical, Dental and Vision coverage including coverage for eligible dependents
- Employer paid basic life coverage with buy-up coverage options
- Flexible Spending Account (FSA) for health care and dependent care.
- Time away from work: paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), Paid Sick/Bereavement Leave under Colorado Healthy Families and Workplaces Act (HFWA), leaves of absence.
- Tuition Assistance Available
- Retirement Plan 401(a)
- Retirement Plan 403(b) plans with employer matching contributions.
- Employee Assistance Program
- Employee discount on Valley View Medical Services
- Employee voluntary benefits such as Discounted RFTA bus passes, discounted gym memberships, Corporate Ski passes, free car seat for new Valley View babies born or adopted by Valley View employee(s)
- Free Use of Sunlight and Aspen SkiCo day passes, based on availability.
- Valley View is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
