Patient Service Specialist Peds Otolaryngology ( Ear, Nose and Throat) Clinic

Vanderbilt University Medical Center•Nashville, TN

22h•Onsite

About The Position

Provides service to patients before, during, or after appointments with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers. This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth. Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.

Requirements

Relevant Work Experience
1 year experience
High School Diploma or GED
Proficiently performs all Associate Patient Service Specialist job responsibilities.
Customer Service (Intermediate)
Patient Scheduling (Novice)
Patient Documentation (Novice)
Medical Terminology & Documentation (Novice)
Appointment & Procedural Scheduling (Fundamental Awareness)

Responsibilities

Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
Manages registration and patient work queues.
Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.
Performs all Associate Patient Service Specialist job responsibilities.