Patient Service Specialist

American Addiction Centers • Macon, GA

21h • Onsite

About The Position

The Patient Service Specialist is responsible for reviewing and documenting patient identification, placing armbands on patients arriving for care, and maintaining compliance with HIPPA, CMS, and Medicare/Medicaid regulations as they pertain to the registration process and information flow. This role also involves referring patients to Patient Financial Resource Services and Drug List Techs when necessary, providing age/developmental appropriate skills, and assisting departmental staff in creating a caring and compassionate environment. The position ensures continuity in departmental operations and utilizes effective communication skills when interacting with patients, visitors, co-workers, management, and physicians.

Requirements

• High school diploma or GED equivalent required.
• Experience in a healthcare setting or as a Unit Secretary preferred.
• Excellent oral, written, and interpersonal communication skills
• Focus on customer service skills
• Knowledge of medical terminology
• Ability to use WakeOne
• Organized and ability to work as a team member

Responsibilities

• Reviews and documents patient identification, and places armbands on patients arriving for care.
• Uses effective communication skills when interacting with patients, visitors, co-workers, management and physicians. Uses effective communication skills and strict patient identifiers when directing information and communications.
• Maintains compliance with HIPPA regulations, CMS regulation and Medicare/Medicaid regulations as the regulations pertain to the registration process and information flow to the multi-disciplinary team and to the public.
• Provides continuity in departmental operations.
• Refers patients to PFRS (Patient Financial Resource Services) when necessary.
• Refer patients to Drug List Techs for update of medications before surgery as needed.
• Provides age/developmental appropriate skills for the specific age groups served when assisting families, patients and visitors.
• Assists departmental staff in providing a caring compassionate environment.

Benefits

• Comprehensive suite of Total Rewards: benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED