Patient Service Specialist - Medical Front Office
About The Position
Baylor Scott & White Institute for Rehabilitation is seeking a highly organized, detail-oriented, and flexible individual for a PRN Patient Service Specialist role. This position requires the ability to thrive in a fast-paced environment, work both independently and as part of a team, and consistently deliver outstanding customer service. The ideal candidate will ensure tasks are completed efficiently and accurately. Responsibilities include check-in, check-out, insurance verifications, scheduling, reports, faxing, scanning, and other office duties. Travel to multiple outpatient clinics in the Addison, Farmers Branch, Carrollton, Coppell, Plano, and Richardson areas will be required. The role involves coordinating patient appointments, registering patient information, verifying insurance, collecting patient responsibility, scanning medical documents, reconciling and posting charges, responding to information requests, and maintaining office supplies. A willingness to adjust schedules to center needs and attend mandatory meetings and in-service education programs is essential. The position is PRN (as needed) with varying hours Monday through Friday between 7 am and 7 pm, and the rate is $21.00 per hour.
Requirements
- HS diploma or GED is required
Nice To Haves
- Customer service experience
- Knowledge of insurance verification
- Healthcare, medical, or dental office administration
Responsibilities
- Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
- Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
- Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
- Collects towards patient responsibility at each visit.
- Scan and maintain medical documents.
- Reconciles and posts charges daily and other reporting to ensure clean claim processing.
- Responds to all request for information from patients, other department and physicians.
- Maintains office, orders supplies and manages mail.
- Willingness to adjust schedule to center needs.
- Attends all mandatory meetings and in-service education programs.
- Travels to non-home location center or other site for coverage when necessary.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
