Medical Front Office - Patient Service Specialist

Select Physical Therapy

5d•Onsite

About The Position

This role is for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification, and running end-of-day reports. The ideal candidate will manage both the patient and business sides of the center, acting as a patient advocate, communicating via email and phone, managing patient payments, and utilizing multiple computer programs. The goal is to ensure patients have an exceptional experience from the moment they arrive.

Requirements

High School Diploma or GED
Ability to walk, stand, bend, and reach consistently throughout a work day/shift
Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift
Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
Ability to carry office supplies up to 10lbs
Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
Ability to speak and hear sufficiently to understand and give directions

Nice To Haves

Insurance Verification Experience
1 Year of Front Desk Experience
Bilingual (English/Spanish Speaking)
1 Year of Medical Office Experience

Responsibilities

Greet and register patients, providing information about their visit and next appointment.
Schedule patient appointments in person and via phone.
Communicate with attorney offices, insurance companies, translation companies, market operational leaders, and the business development team.
Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.