Patient Service Specialist

TEKsystems•Portsmouth, NH

7d•Onsite

About The Position

Greet and register patients, providing information about their visit and next appointment. Schedule patient appointments in person and via phone. Communicate regularly with attorney offices, insurance companies, translation companies, market operational leaders, and the business development team. Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications. Prepare patient intake forms prior to appointments to ensure timely service. Verify insurance eligibility and obtain authorizations as needed. Counsel patients on their financial responsibility at the time of service. Achieve quality assurance goals and adhere to established systems for securing and reconciling payments. Effectively communicate with all contacts to solve problems and maintain a clean and safe environment.

Requirements

Patient-centered mindset: Strong customer service skills
Proven ability to work with and navigate a computer desktop efficiently (microsoft office)
Knowledge of basic bookkeeping and accounts receivable principles including basic math skills
Proficient in the use of all necessary office equipment, faxes, copiers, etc.
Fluent typing skills (minimum 40 words per minute) and proficiency with Windows based office technologies (ex. Word, Excel, Power Point, Outlook)

Responsibilities

Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
Schedule patient appointments in person and via phone
Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Prepare patient intake forms prior to appointments to ensure timely service
Verify insurance eligibility of patients to determine if services are covered, and obtain authorizations as needed
Provide counseling to patients advising them of their financial responsibility at time of service
Achieve quality assurance goals
Adhere to the established system of controls to secure and reconcile payments receive
Effectively communicate with all contacts as necessary to solve problems
Maintain a clean and safe environment