Patient Service Specialist

Cleveland Clinic

4d•Onsite

About The Position

Join Cleveland Clinic’s Wooster Family Health Center and experience being part of a top hospital system where everyone is valued for what they bring to the team. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone for others within Customer Service and various departments within Cleveland Clinic. A caregiver in this position works 8:00am to 5:00pm. There may be times where this position could come in earlier to cover surgeries with providers have earlier appointments. 3 weekend days every quarter will be worked.

Requirements

High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and 1 year of experience OR Bachelor’s Degree
Working knowledge of PC window applications
Ability to perform basic math sufficient to process insurance co-pays
Dexterity sufficient to operate a PC and other office equipment.
Requires extended periods of standing, walking or sitting.
Good visual acuity through normal or corrected vision.
Must be able to navigate various locations and function in a fast-paced, hectic environment.
Ability to lift and transport up to 25 pounds.
Follows standard precautions using personal protective equipment as required.
You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Nice To Haves

Knowledge of medical terminology
Demonstrable personal computer keyboard skills

Responsibilities

Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
Investigate, triage and resolve patient issues using the established HEART model.
Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
Enter and maintain confidential patient information.
Recruit, enroll and educate patients on MyChart and Appointment Pass.