Patient Service Specialist- One Health: Antiquity Immediate Care
About The Position
The Patient Service Specialist at One Health: Antiquity Immediate Care is a full-time position responsible for creating an excellent patient experience through exemplary customer service. This role involves managing patient registration, insurance verification, scheduling, cash receipting, and other front-desk activities. The specialist will also assist with billing functions, monitor inventory of medications and equipment, and ensure compliance with healthcare regulations. A key aspect of the role is encouraging patient use of front-end technology and maintaining accurate, confidential patient information.
Requirements
- High School Diploma or GED required.
- Computer experience required.
- Customer relations experience required.
Nice To Haves
- Experience with Medical Records Software preferred.
- Front desk practice experience preferred.
Responsibilities
- Exemplify caring and compassionate customer service to create an excellent patient experience.
- Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
- Demonstrate critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.
- Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
- Encourage patient utilization of front-end technology during the registration process.
- Enter and maintain confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter.
- Assist with billing functions accurately and/or direct to appropriate billing office.
- Demonstrate proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations.
- Monitor inventory and stock medications, narcotics, and emergency medications/equipment.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
