Patient Service Specialist

Baylor Scott & White Institute for Rehabilitation - Outpatient•Dallas, TX

2d•Hybrid

About The Position

Baylor Scott & White Institute for Rehabilitation is seeking a Patient Service Specialist to join their team in Dallas, TX (Day Neuro Hub). This is a full-time, entry-level position with varying hours between Monday - Friday 8am - 5pm. The role requires a customer service-oriented, detail-oriented individual who can thrive in a fast-paced environment. Responsibilities include managing patient check-in and check-out, insurance verifications, scheduling, report generation, faxing, scanning, and other administrative tasks. The Patient Service Specialist will play a key role in providing outstanding customer service to patients and staff, coordinating appointments, registering patient information accurately in the electronic medical record, verifying insurance and obtaining authorizations, collecting patient payments, maintaining medical documents, reconciling charges, and responding to information requests. The position also involves maintaining office supplies, managing mail, and a willingness to adjust schedules to meet center needs, including attending mandatory meetings and potentially traveling to other locations for coverage.

Requirements

HS diploma or GED is required

Nice To Haves

Customer service experience
Knowledge of insurance verification
Healthcare, medical, or dental office administration

Responsibilities

Check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties.
Provide outstanding customer service to patients and staff.
Coordinate patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
Register patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
Verify patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
Collect toward patient responsibility at each visit.
Scan and maintain medical documents.
Reconcile and post charges daily and other reporting to ensure clean claim processing.
Respond to all request for information from patients, other department and physicians.
Maintain office, order supplies and manage mail.
Willingness to adjust schedule to center needs.
Attend all mandatory meetings and in-service education programs.
Travel to non-home location center or other site for coverage when necessary.