Patient Service Specialist - Float

Select Medical•Murphy, TX

8d•Hybrid

About The Position

Baylor Scott & White Institute for Rehabilitation is seeking a Patient Service Specialist - Float to cover various locations including Murphy, Wylie, Sachse, Rowlett, Garland, and Allen. The role involves a varying schedule between Monday and Friday, 7 am to 7 pm. This position requires a customer service-oriented individual with strong attention to detail, capable of working in a fast-paced environment. The Patient Service Specialist will be responsible for various administrative and patient-facing tasks, including check-in/check-out, insurance verification, scheduling, and maintaining medical records. The role also involves coordinating patient appointments, ensuring accurate patient registration, collecting payments, managing medical documents, and responding to information requests. The specialist will also maintain office supplies and manage mail. A willingness to adjust schedules to meet center needs and travel to different locations for coverage is essential.

Requirements

High school diploma or GED

Nice To Haves

Customer service experience
Knowledge of insurance verification
Experience in healthcare, medical, or dental office administration

Responsibilities

Check in and check out patients
Verify insurance information
Schedule patient appointments
Generate reports
Handle faxing and scanning of documents
Perform other office duties
Coordinate patient appointments to minimize cancellations and support treatment adherence
Register patient information, ensuring all forms are complete and accurate
Document information in the electronic medical record
Obtain required insurance authorizations before patient visits
Explain patient benefits, financial responsibilities, billing, and outpatient policies
Collect patient responsibility payments at each visit
Scan and maintain medical documents
Reconcile and post charges daily
Generate reports to ensure clean claim processing
Respond to requests for information from patients, other departments, and physicians
Maintain office supplies and manage mail
Adjust schedule to center needs
Travel to non-home location centers or other sites for coverage when necessary
Attend all mandatory meetings and in-service education programs