Patient Service Specialist - Cardiology

Odessa Regional Medical Center•Odessa, TX

11d•Onsite

About The Position

This role is responsible for managing patient interactions, coordinating appointments, handling financial responsibilities, and providing administrative support within a cardiology clinic. The Patient Service Specialist ensures smooth clinic operations and a positive patient experience by performing a variety of tasks related to patient check-in/check-out, scheduling, insurance verification, payment collection, record maintenance, and compliance.

Requirements

High school diploma or equivalent
0-2 years of related experience
Previous clinic experience preferred
Strong communication and interpersonal skills
Proficiency with computers, electronic health records (EHR), and scheduling systems
Ability to multitask in a fast-paced environment
Strong attention to detail and organizational skills

Nice To Haves

Previous clinic experience

Responsibilities

Greet patients and visitors in a courteous and professional manner.
Assist patients with check-in and check-out processes.
Respond to patient inquiries in person and over the phone, providing accurate information regarding services, appointments, and clinic policies.
Address patient concerns or complaints and escalate issues when necessary to ensure patient satisfaction.
Schedule, reschedule, and confirm patient appointments using clinic systems.
Coordinate referrals, follow-ups, and specialty visits as needed.
Ensure appointment availability is optimized, and provider schedules are efficiently managed.
Collect, verify, and update patient demographic and insurance information.
Obtain necessary documentation, authorizations, and signatures.
Explain insurance coverage, co-pays, and payment expectations when appropriate.
Collect co-pays, deductibles, and outstanding balances.
Process payments and maintain accurate financial records.
Reconcile daily cash reports and ensure proper handling of funds.
Maintain accurate patient records in the electronic health record (EHR) system.
Scan, file, and manage documents in compliance with clinic policies.
Assist with correspondence, forms, and reports as needed.
Adhere to HIPAA regulations and maintain strict patient confidentiality.
Follow clinic policies, procedures, and regulatory requirements.
Ensure all documentation and processes meet compliance standards.
Work closely with medical staff, billing teams, and management to ensure smooth clinic operations.
Communicate effectively with providers regarding patient flow and scheduling needs.
Support overall clinic efficiency and patient experience initiatives.
Perform other tasks as assigned.