Patient Service Representative

Baystate Health • Palmer, MA

1d • Onsite

About The Position

Baystate Health is hiring a full-time Patient Service Representative for its Primary Care team in Palmer, Massachusetts. The role supports patients and clinical operations by assisting with front-desk activities, communications, insurance verification, and medical documentation. The position is located at 40 Wright St, Palmer, MA, and is scheduled for 40 hours per week, Monday through Friday. The schedule is to be determined; weekends and holidays are not required.

Baystate Health is an integrated healthcare system serving western Massachusetts. It describes its benefits as potentially including medical, dental, and vision coverage; tuition assistance, continuing education units, and professional development; career advancement opportunities; retirement savings with an employer match; and paid time off for eligible employees. Eligibility and other conditions may apply.

Requirements

• High school diploma or GED is required; GED or HiSET is also listed as required.
• At least 6 months of experience in a medical office setting is preferred.
• Strong interpersonal skills and the ability to work in a fast-paced environment are required.
• Knowledge or skills in medical terminology, keyboarding, Microsoft Office products, scheduling systems, electronic and paper medical records, billing, basic math, language, reading and writing, and customer service.

Nice To Haves

• At least 6 months of experience in a medical office setting.

Responsibilities

• Greet patients.
• Check patients in and out.
• Request copayments.
• Verify insurance coverage.
• Answer telephone calls.
• Fax medical documents.

Benefits

• Medical, dental, and vision coverage, including local Health New England plans, depending on eligibility.
• Tuition assistance, continuing education units (CEUs), and professional development opportunities.
• Clinical advancement, leadership development, and internal career opportunities.
• Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Sign-on bonuses may apply to eligible external hires; they are not applicable to internal or company transfers unless otherwise specified. Former employees are eligible after one year post-separation.
• Retirement savings and employer match.
• Generous paid time off for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED