Patient Service Representative - Mannford Clinic

OSU Medical Center•Mannford, OK

6d•Onsite

About The Position

A Patient Service Representative (PSR) is responsible for completing various daily tasks to ensure smooth clinic operations and accurate patient information management. This includes preparing billing paperwork, updating patient demographics and insurance information in the practice management system, scanning insurance cards, and ensuring data accuracy for the billing department. The role also involves preparing for upcoming patients by verifying insurance eligibility online or via phone, scheduling appointments across multiple schedules, preparing medical record charts, and making patient appointment reminder calls. Additionally, the PSR is responsible for collecting co-pays, deductibles, and outstanding balances at check-in, balancing a cash box and daily report, preparing the end-of-day bank deposit, and sending specified documentation to Clinic Financial Services. Certain PSRs will also be responsible for verifying and entering all incoming/outgoing referrals and authorizations into the practice management system. Additional projects or tasks may be assigned by the clinic coordinator.

Requirements

Accurate updating of patient demographics and insurance information in the practice management system.
Scanning insurance cards and ensuring all data is accurate for the billing department.
Verifying insurance eligibility online or by calling the insurance company.
Scheduling appointments for multiple schedules.
Preparing medical record charts.
Making patient appointment reminder phone calls.
Collecting insurance co-pays, deductibles, and outstanding balance payments at check-in.
Balancing an assigned cash box and daily balancing report.
Preparing end-of-day bank deposit.
Sending documentation to Clinic Financial Services as specified.
Verifying and entering all incoming/outgoing referrals and authorizations into the practice management system (for designated PSRs).

Responsibilities

Accurately update patient demographics and insurance information in the practice management system.
Scan insurance cards and ensure all data is accurate for the billing department.
Verify insurance eligibility online or by calling the insurance company for the next day's patients.
Schedule appointments for multiple schedules.
Prepare medical record charts.
Make patient appointment reminder phone calls.
Collect insurance co-pays, deductibles, and outstanding balance payments at check-in.
Balance an assigned cash box and daily balancing report.
Prepare end-of-day bank deposit.
Send documentation to Clinic Financial Services as specified.
Verify and enter all incoming/outgoing referrals and authorizations into the practice management system (for designated PSRs).
Undertake additional projects or tasks as assigned by the clinic coordinator.