Patient Service Representative - Outpatient Clinic Batavia, NY

OLV Human Services • Stafford, NY

4d • Onsite

About The Position

The Patient Service Representative in the Outpatient Clinic provides excellent customer service to patients receiving outpatient mental health services. This position is responsible for greeting and registering patients, obtaining and verifying insurance information, and initiating the client record in the electronic medical record. This position also collects insurance copays and sets up future appointments. The Patient Service Representative may also assist Psychiatrist(s) in obtaining prescription refills and supports the clinicians as needed.

Requirements

• Computer and data entry skills
• Multi-tasking skills
• Knowledge of counseling procedures, medical coding and billing
• Knowledge of HealtheNet and EPACES/eMedNY
• Excellent customer service skills with the ability to communicate effectively and courteously with the general public, patients, medical personnel, community agencies, and co-workers.
• Attention to detail
• High School Diploma
• 1-2 years of medical office experience preferred
• NYS Driver’s License
• New Hire Orientation
• Sedentary work requiring little physical effort with occasional light physical exertion required.
• Constant physical demands: sitting, talking, hearing.
• Frequent physical demands: standing, walking, climbing, repetitive motions, and eye/hand/foot coordination.
• Occasional physical demands: lifting, carrying, pushing, pulling, balancing, stooping, crouching, reaching, handling, grasping, and feeling.

Nice To Haves

• Associate’s Degree preferred

Responsibilities

• Answers phones, greets patients and schedules appointments in a friendly and courteous manner on a daily basis utilizing scheduling software.
• Confirms patient appointments daily by telephone and text system at least 2 days in advance.
• Utilizes insurance verification systems as outlined in Front Desk Policy.
• Contacts insurance companies for insurance verifications, and requests for referrals and preauthorization’s one week prior to the patient’s appointment.
• Collects appropriate co-pays from patients
• Makes copies of patients insurance card and scans into EMR
• Enters and updates as needed demographic and insurance information into EMR
• Answers patient questions regarding billing and financial information
• Initiates new patient charts and updates current patient charts in the EMR data base, ensuring all insurance information is accurate on a daily basis.
• Assists Psychiatrist with prescription information and appointment scheduling.
• Provides general mailings to patients when necessary.
• Collects and distributes mail and messages.
• Maintains a neat and orderly work environment along with the patient waiting area.
• Adheres to all agency and program policies and procedures.
• Performs other duties as requested by supervisor.

Benefits

• Paid Holidays
• Additional Paid Time Off (PTO)
• Qualifying Non-For-Profit for Federal Student Loan Forgiveness Program
• Casual dress code
• Health, dental & vision insurance options
• Paid Employer sponsored life insurance.
• Supplemental insurance programs for additional life insurance, short-term disability, accident & cancer insurance
• Up to $600 every year for completing biometric health screenings on a single health insurance plan & up to $1,200 if a spouse also completes
• Up to $180 annual gym reimbursement
• Dental & Outpatient Mental Health services
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED